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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, verify withdrawals and keep the platform secure. This policy explains what we gather, how we use it, where it lives and how you can request access or deletion.

Account dataPayment recordsDevice informationCookie preferencesContact rights
jit win How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment data in transit and at rest, limit access to personal records on a need-to-know basis and log every internal query so we can audit who viewed what. Account passwords are hashed and mobile numbers are verified via OTP before any withdrawal clears. Here's what happens behind the scenes.

Collection scope We gather mobile number, wallet identifiers, device type, IP address and session timestamps when you register or deposit. We also track which games you open so we can show relevant suggestions and troubleshoot load errors without storing bet outcomes or strategy patterns.
Cookie use Essential cookies maintain your login session and language choice. Analytics cookies measure page-load speed and registration funnel drop-off. Marketing cookies remember promo banners you've dismissed. You can block the last two categories in your browser and still deposit via bKash or Nagad.
Data retention Active accounts and their transaction logs are kept indefinitely to support dispute resolution and regulatory audits. If you close your account we retain financial records for five years as required by anti-money-laundering rules in the regions we serve, then anonymize identifiers and archive the rest.
Your rights You can request a copy of your data, correct outdated details, object to marketing communications or ask us to delete your account. Deletion requests are processed within thirty days unless an ongoing investigation or legal hold prevents it. Contact the privacy team through live chat or account settings to start.
POLICY CONTACT

How to Reach Us About Privacy

If you want to see what data we hold, request a correction, ask us to delete your account or withdraw consent for marketing messages, contact our privacy team through any of these channels. We aim to respond within seven business days and fulfill valid requests within thirty days where local law requires it.

Live chat Open the chat bubble in the account panel and ask for the privacy team. An agent will create a ticket, confirm your identity with your registered mobile number and walk you through the request process in real time.
Email inquiry Send your request to the support email listed in the footer. Include your account username and registered mobile number so we can verify ownership before discussing personal data. We reply from the same address within two business days.
Account settings Log in, tap the profile icon and choose Privacy & Data. You can download a copy of your account history, turn off promotional messages and submit a deletion request directly from that screen without contacting support.

Common Questions About Your Data

We collect your mobile number, a password you create, device type and IP address. When you add a bKash, Nagad or Rocket wallet we also store the wallet account number so future deposits auto-fill. We never ask for your wallet PIN.

We pass transaction instructions to bKash, Nagad and Rocket payment processors so they can move funds between your wallet and our merchant account. We also disclose records to regulators or law enforcement when required by applicable law in eligible regions.

Active accounts remain on file indefinitely. If you formally close your account we retain transaction logs for five years to meet financial record-keeping rules, then anonymize personal identifiers like mobile number and wallet references before archiving the rest.

Yes. Log in, go to Account Settings and tap Privacy & Data, then choose Download My Information. You'll receive a JSON file with registration details, deposit and withdrawal records, session logs and cookie preferences within forty-eight hours.

Open Account Settings, select Notifications and toggle off Marketing Messages. You'll still receive transaction confirmations, withdrawal approvals and security alerts because those are essential to account operation. Marketing opt-out takes effect within twenty-four hours.

We close your account, block new logins and queue the deletion. Financial records stay on file for five years as required by law, after which we anonymize your mobile number and wallet identifiers. Outstanding balances must be withdrawn before deletion begins.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.